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Return & Refund Policy

Cargo Container Supply is committed to customer satisfaction and full transparency. This policy outlines the terms under which returns and refunds are accepted. Please review carefully before placing your order.

Return Window: 30 Calendar Days Defect Reporting: Within 7 Days Refund Processing: 14–21 Business Days
By purchasing from Cargo Container Supply, you agree to the terms outlined in this Return & Refund Policy. We encourage you to review all product details and delivery requirements carefully before placing your order.

1. General Policy Overview

Due to the nature of shipping containers — large, industrial, and often customized products — all sales are considered final unless otherwise stated in writing. However, we do offer returns and refunds under specific conditions as described in this policy.

Our team is available to answer any questions before an order is placed. We strongly encourage customers to review product condition, specifications, and delivery requirements prior to purchase.

2. Eligibility for Returns

Returns are accepted within 30 calendar days of delivery, subject to all of the following conditions:

  • The container must be returned in the same condition as delivered
  • The container must not have been modified, altered, or damaged after delivery
  • The container must be empty, unobstructed, and accessible for pickup
  • Proof of purchase is required for all return requests
Customized or modified containers — including those with added doors, windows, electrical systems, insulation, or custom paint — are non-returnable, unless the unit arrives damaged or defective at the time of delivery.

3. Non-Returnable Items

The following are not eligible for return under any circumstances:

  • Modified or custom-built containers
  • Containers sold "as-is"
  • Containers damaged due to misuse, relocation, or improper site preparation
  • Containers returned outside the 30-day return window

4. Return Process

To initiate a return, contact us at info@cargocontainersupply.com and include the following:

  • Order number
  • Description of the issue
  • Photos (if applicable)
  • Delivery date
Returns must be approved in writing by Cargo Container Supply before any pickup or return shipment is scheduled. Unauthorized returns will not be accepted or processed.

5. Return Shipping & Fees

  • Customers are responsible for all return transportation costs, including pickup, shipping, and handling
  • Original delivery fees are non-refundable
  • Any damage incurred during return transportation may result in deductions from or denial of the refund

6. Refund Policy

Once a returned container is received and inspected, refunds will be processed if the return meets all eligibility requirements.

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 14–21 business days after inspection and approval
  • Processing times may vary depending on the customer's financial institution

7. Damaged or Defective Containers

If a container arrives damaged or defective, you must notify Cargo Container Supply within 7 calendar days of delivery.

7
Days to Report Damage Contact us within 7 days of delivery with photos, order number, and delivery date. Reports after this window may not qualify for review.

To report an issue, email info@cargocontainersupply.com with the following:

  • Order number
  • Delivery date
  • Photos or video clearly showing the concern

If the issue is verified, we may offer:

  • A replacement container (subject to availability), or
  • A full refund at no additional cost
Failure to report damage within 7 days of delivery may void eligibility for a refund or replacement. Reports submitted after this window may not be considered.

8. Order Cancellations

Orders may be canceled prior to delivery only if the container has not yet been dispatched. Once a container is in transit or delivered, cancellation is no longer possible.

All cancellation requests must be submitted in writing to info@cargocontainersupply.com as soon as possible after placing your order.

9. Legal Disclaimer

This policy is governed by applicable federal laws of the United States. Cargo Container Supply reserves the right to update or modify this policy at any time without prior notice. The most current version will always be available on our website.

Cargo Container Supply Committed to customer satisfaction, honest dealings, and full transparency.