Shipping Policy – cargo container supply

1. Order Processing & Confirmation

Processing Time: Orders are reviewed and confirmed within 1–3 business days after payment clearance. Modified or custom containers (e.g., converted offices, insulated units) may require additional lead time, which will be communicated prior to order confirmation.
Confirmation Communications: You’ll receive:
- An Order Acknowledgment within 24 hours of purchase
- A Shipping Coordination Email once your container is allocated and freight logistics are scheduled
Weekend/Holiday Orders: Orders submitted after 3 PM CST on Fridays, weekends, or U.S. federal holidays begin processing the next business day.
High-Volume Alerts: During peak seasons (Q3–Q4) or supply chain disruptions, we proactively notify customers of any anticipated delays via email or phone.

Pro Tip: For time-sensitive projects, contact our logistics team before ordering to confirm availability and realistic delivery windows.

2. Shipping Coverage & Service Areas

We deliver shipping containers across:

All 50 U.S. states (including Alaska and Hawaii via specialized freight partners)
Canada and Mexico (cross-border logistics coordinated in advance)
Select international destinations (ocean freight arranged through trusted forwarders)

Important:
Container delivery requires adequate site access. Before ordering, please verify:

Clear road access for a 40–53 ft tilt-bed trailer or sideloader
Level, stable ground capable of supporting 4,000–9,000 lbs per wheel point
Overhead clearance (no low-hanging wires, trees, or structures)
Local permit requirements (some municipalities require transport permits for oversized loads)

We recommend sharing photos or a site survey with our logistics team to prevent delivery complications.

3. Shipping Costs & Quotes

Unlike small-parcel e-commerce, container freight is highly variable. Here’s how we handle pricing:

Custom Freight Quotes: Most container orders receive a personalized freight quote based on:
- Origin depot location
- Delivery address (zip/postal code)
- Container size/type (20ft, 40ft HC, reefer, flat rack, etc.)
- Site accessibility (residential, rural, construction zone, etc.)
Transparent Checkout: Your final quote—including base freight, fuel surcharges, and accessorial fees (e.g., liftgate, wait time, residential delivery)—is presented and approved before payment.
No Hidden Fees: We do not add surprise charges post-purchase. Any changes to delivery scope (e.g., address change, added equipment) will be communicated and approved in writing.
Currency: All pricing is displayed and charged in USD.

Need a quick estimate? Use our [Freight Calculator] or call our logistics desk at +1 (888) 555-0199.

4. Delivery Timeframes

Delivery windows depend on container availability, transport mode, and location:

Service Type	Estimated Transit Time	Notes
Domestic (Continental U.S.)	3–10 business days	From depot dispatch to curbside delivery
Alaska / Hawaii	10–21 business days	Includes barge/ocean freight coordination
Canada / Mexico	7–18 business days	Subject to customs clearance & border processing
International (Ocean Freight)	21–45+ business days	Port-to-port + inland delivery; customs delays possible

Please Note:
These are estimates only. Factors beyond our control—weather events, port congestion, customs inspections, carrier capacity, or regulatory changes—may impact timelines. We provide proactive updates in the event of significant delays.

5. Tracking & Delivery Coordination

Pre-Delivery Coordination: 48–72 hours before arrival, our logistics partner or local carrier will contact you to confirm:
- Exact delivery window (AM/PM or 2–4 hour window where available)
- Site readiness verification
- Special instructions (e.g., “place on east side of property,” “avoid gravel driveway”)
Real-Time Tracking: For domestic LTL and dedicated freight shipments, you’ll receive a PRO number or carrier link to monitor your container’s location.
Tracking Delays? Carrier systems may take 24–48 hours to update after pickup. If no movement is shown after 72 hours, contact us for assistance.

6. Delivery Address or Schedule Changes

Before Dispatch: Address or delivery date changes can be accommodated at no cost if requested before the container leaves the depot. Contact us immediately at logistics@cargocontainersupply.com or +1
After Dispatch: Changes become significantly more complex and may incur:
- Re-routing fees
- Additional fuel or toll charges
- Delayed delivery timelines
  All post-dispatch changes require written approval and may be subject to carrier policies.

7. Out-of-Stock or Allocation Delays

While we maintain real-time inventory sync, high demand can occasionally affect availability:

If your selected container becomes unavailable after order confirmation:
- We’ll notify you within 24 hours with alternatives (similar spec, alternate depot, or estimated restock date)
- You may choose to:
  ✓ Accept a comparable replacement
  ✓ Place your order on backorder (with priority status)
  ✓ Receive a full refund within 3–5 business days
No order is charged or processed until inventory is secured.

8. Damaged, Lost, or Misdelivered Containers

We partner with insured, vetted carriers and inspect every container pre-dispatch. Still, transit incidents can occur:

If Damage Is Noticed at Delivery:

Document Immediately: Take clear, timestamped photos/video of the damage before signing the delivery receipt.
Note on POD: Write “Subject to Inspection – Damage Noted” on the Proof of Delivery (POD) before signing.
Contact Us Within 24 Hours: Email photos + POD to claims@cargocontainersupply.com. We’ll initiate a carrier claim and coordinate repair/replacement.

If Package Is Lost or Misdelivered:

Report concerns within 48 hours of the scheduled delivery window.
We’ll trace the shipment with the carrier and provide resolution options: re-delivery, replacement, or refund.

Important: Signing a clean POD (without damage notes) may limit claim eligibility. Always inspect before signing.

9. Import Duties, Taxes & Customs (International Orders)

U.S. Domestic Orders: Sales tax is calculated and displayed at checkout based on your delivery state/local jurisdiction.
International Shipments:
- Customs duties, VAT, GST, port fees, and brokerage charges are the customer’s responsibility unless explicitly stated otherwise in your quote.
- We provide commercial invoices, packing lists, and HS codes to streamline clearance—but cannot predict or control foreign customs assessments.
- Delays due to incomplete documentation or unpaid duties are not covered under our delivery guarantees.

Recommendation: Consult a local customs broker before ordering for high-value or regulated shipments.

10. Order Cancellations & Modifications

Before Freight Booking: Cancel anytime for a full refund (processing fees may apply for custom modifications).
After Freight Dispatch: Cancellations are not permitted. However, you may:
- Refuse delivery (return freight charges apply)
- Accept delivery and initiate a return per our [Return & Refund Policy]
Change of Mind? We offer flexible exchange options for unmodified, cargo-worthy containers returned in original condition within 14 days.

11. Insurance & Liability Coverage

In-Transit Coverage: All containers are insured for their declared value against loss or physical damage during carrier transit.
Customer Responsibility:
- Ensure adequate on-site insurance once delivery is complete
- Secure containers against theft, weather, or unauthorized use post-delivery
Filing a Claim: Submit within 7 days of delivery with:
- Signed POD with damage notation
- Photographic/video evidence
- Copy of invoice and insurance declaration

Note: Cosmetic wear (minor dents, surface rust) consistent with “cargo-worthy” grading is not considered damage under this policy.

12. Customer Support & Logistics Assistance

Our logistics team is your single point of contact for all shipping-related questions:

Email: logistics@cargocontainersupply.com

Phone: +1

Hours: Monday–Friday, 7:00 AM – 6:00 PM CST

HQ: Cargo Container Supply, 1200 United States

We Provide:

Pre-purchase site assessments (virtual or in-person)
Freight optimization consultations
Real-time shipment updates
Post-delivery support and documentation

13. Our Transparency Promise

At Cargo Container Supply, we believe informed customers make confident decisions. That’s why we commit to:

Clear Pricing: No bait-and-switch freight quotes. What you approve at checkout is what you pay.

Realistic Timelines: We under-promise and over-deliver on delivery windows.

Honest Grading: Container condition reports (new, CW, WWT, as-is) are verified by certified inspectors—not marketing copy.

Proactive Communication: If something changes, you’ll hear from us first—not your carrier or a tracking portal.

We don’t just move containers. We move trust.