Return & Refunds Policy – cargo container supply

At Cargo Container Supply, we stand behind the quality and accuracy of every container we sell. We understand that buying a shipping container—whether for storage, transport, or conversion—is a major decision. This Return & Refund Policy is designed to be clear, fair, and practical, ensuring you know exactly where you stand if your needs change or if something isn’t right upon delivery.

By placing an order with us, you agree to the terms below. We encourage you to review this policy before purchasing.

1. ❌ Order Cancellation

Before Dispatch: You may cancel your order anytime before freight logistics are initiated or the container leaves our depot for a full refund of the product price. A small administrative fee (up to 2.5%) may apply for payment processing.
After Dispatch: Once your container has been allocated, loaded, or dispatched for delivery, cancellation is no longer possible. However, you may still be eligible to return the item after delivery (see Section 3).
How to Cancel: Contact our customer success team immediately at support@cargocontainersupply.com or +1 (888) 555-0199. Include your order number and reason for cancellation.

💡 Pro Tip: For custom or modified containers (e.g., office conversions, insulated units), cancellation terms may differ—these are discussed and confirmed in writing prior to production.

2. ✅ Return Eligibility

You may request a return within 30 calendar days of the confirmed delivery date, provided the container meets all of the following criteria:

✔️ Eligible Returns:

The container is unused, unmodified, and in the same condition as delivered
Original grading documentation matches the unit received (e.g., Cargo-Worthy, Wind & Watertight)
All original accessories, documentation, and seals are intact
The container has not been installed, anchored, painted, or structurally altered
Return is initiated for standard-grade containers (20ft/40ft Dry, High Cube)

❌ Non-Eligible Returns:

Item Type	Reason for Exclusion
Custom/Modified Units	Office conversions, cut-outs, insulation, electrical work, etc. are made-to-order and non-resalable
Specialty Containers	Reefers, tanks, flat racks, open tops, half-height, or DNV-certified units
“As-Is” or “Parts Only” Grades	Sold with explicit disclosure of defects; no return warranty
Used or Installed Units	Anchoring, welding, flooring modifications, or site preparation voids eligibility
Hygiene/Safety Items	Sealed components (e.g., lock boxes, gaskets) once opened
Mixed or Integrated Cargo	Containers inseparably combined with other materials or structures

⚠️ Inspection Required: All returns are subject to a third-party structural and condition inspection. Units failing inspection may be declined or subject to restocking fees (up to 25%).

3. 📦 How to Initiate a Return

Returning a shipping container requires coordination. Here’s how to start:

Step 1: Contact Us

Email returns@cargocontainersupply.com with:

Your order number and delivery confirmation
Clear photos/video of the container (exterior, interior, doors, floor, CSC plate)
A brief explanation of why you’re requesting a return

Step 2: Approval & Logistics

Our team will review your request within 1–2 business days.
If approved, we’ll provide:
- A Return Authorization (RA) number
- Approved return depot location (nearest to your site)
- Carrier coordination instructions (you may arrange transport or use our partnered carriers)

Step 3: Return Shipping

📍 Return Address (Example – Depot Assigned at Approval):
Cargo Container Supply – Returns Processing
1200 Port Access Rd, Houston, TX 77029

🔹 Customer Responsibility:

You cover return freight costs unless the return is due to our error (wrong item, undisclosed damage, grading mismatch).
Use a licensed, insured carrier experienced in container transport.
Provide proof of pickup and in-transit tracking.

🔹 Risk of Loss: Title and risk remain with the customer until the container is received and inspected at our designated depot.

4. 💵 Refund Process

Once your returned container is received and passes inspection:

Step	Timeline	Details
Inspection & Verification	3–5 business days	Structural check, grading validation, damage assessment
Refund Approval	Within 24 hours of passed inspection	Email confirmation sent
Refund Issued	7–10 business days after approval	Processed to original payment method
Bank Processing	Varies (3–5 days typical)	Contact your bank if funds aren’t visible after 14 days total

✅ Refund Amount Includes:

Full product price (if eligible)
Original outbound freight only if return is due to our error

❌ Refund Amount Excludes:

Return shipping costs (customer responsibility, unless our fault)
Restocking fees (if applicable per Section 2)
Customization, modification, or value-add services

📧 You’ll receive email updates at each stage. No news? Check your spam folder—or ping us directly.

5. 🛠️ Damaged, Defective, or Incorrect Deliveries

We inspect every container pre-dispatch, but transit or documentation errors can happen.

If You Receive:

Physical Damage (structural dents, door misalignment, floor compromise)
Grading Mismatch (e.g., ordered “Cargo-Worthy,” received “As-Is”)
Wrong Item (size, type, or specification differs from order confirmation)

Do This Immediately:

Document: Take timestamped photos/video before signing the Proof of Delivery (POD).
Note on POD: Write “Subject to Inspection – [Issue] Noted” and sign.
Contact Us: Email claims@cargocontainersupply.com within 48 hours of delivery with:
- Order number
- Photos/video + signed POD
- Description of discrepancy

Our Resolution Options (Your Choice):

🔹 Replacement: We dispatch a compliant unit at no extra cost (freight covered by us)
🔹 Full Refund: Including original outbound freight, if replacement isn’t feasible
🔹 Partial Credit: If you choose to keep the unit with minor, agreed-upon variances

✅ We Cover All Costs for valid claims: return freight, inspection, re-delivery.

6. 🔧 Warranty & Structural Assurance

While standard shipping containers are sold “as described” per industry grading, we offer limited assurance on core integrity:

90-Day Structural Warranty (Eligible Units Only):

Applies to new and Cargo-Worthy (CW) graded dry containers for:

Frame integrity (corner castings, side rails, cross members)
Door functionality (hinges, locking rods, gasket seal)
Floor structure (major warping, rot, or delamination not disclosed)

How to File a Warranty Claim:

Contact warranty@cargocontainersupply.com within 90 days of delivery
Provide: order number, photos/video, description of issue, and usage context
Our technical team will assess validity (may request third-party inspection)

Approved Claim Resolutions:

Repair coordination & cost coverage
Replacement unit (if repair isn’t feasible)
Pro-rated refund or store credit (based on depreciation and fault assessment)

⚠️ Exclusions: Cosmetic wear, surface rust, minor dents, damage from misuse, improper site prep, or unauthorized modifications are not covered.

7. 🎁 Gifts, Store Credit & Alternate Resolutions

Gift Orders: If marked as a gift at checkout, refunds are issued as store credit to the recipient’s account.
Store Credit: Valid for 24 months, transferable, and applicable to all products and services.
Exchange Option: Prefer a different size or type? We’ll facilitate a straight exchange (price differences adjusted) with waived restocking fees.
Charitable Donation Coordination: If a return isn’t feasible but the unit is usable, we can help arrange donation to a vetted nonprofit—with documentation for potential tax benefits.

8. 📞 Customer Support: We’re Here to Help

Questions about returns, refunds, or warranty? Our team provides white-glove support:

📧 General Inquiries: support@cargocontainersupply.com
📧 Returns & Claims: returns@cargocontainersupply.com | claims@cargocontainersupply.com
📧 Warranty Support: warranty@cargocontainersupply.com
📞 Phone: +1
🕒 Hours: Monday–Friday, 7:00 AM – 6:00 PM CST
📍 Headquarters: Cargo Container Supply, 1200 Port Access Rd, Houston, TX 77029

We Commit To:

A response to all inquiries within 1 business day
Clear, jargon-free explanations
Proactive updates throughout any return or claim process

9. 🔐 Our Transparency Promise

At Cargo Container Supply, trust isn’t optional—it’s foundational. That’s why we pledge:

✅ No Surprise Fees: Restocking, inspection, or freight costs are disclosed before you approve a return.
✅ Honest Grading: Every container’s condition report is verified by certified inspectors—not sales estimates.
✅ Clear Timelines: We provide realistic windows for inspections, refunds, and replacements—and update you if anything shifts.
✅ Fair Assessments: Returns aren’t automatically denied. We evaluate each case individually, with empathy and industry expertise.

🌐 What you see is what you get. What you’re promised is what you receive.

📌 Final Note: This Return & Refund Policy works in conjunction with our [Shipping Policy] and [Terms of Service]. By completing a purchase, you acknowledge having read and agreed to these terms. When in doubt—ask. We’d rather clarify upfront than complicate later.

Cargo Container Supply | Integrity Delivered, Every Time. 📦✅🔁